DARKEZ – Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to DARKEZ (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains:

  • What information we collect
  • How we use it
  • How we protect it
  • Your rights as a customer

By using darkez.com, you agree to the practices described in this policy.

2. Information We Collect

A. Information You Provide to Us

We collect personal information when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to newsletters
  • Participate in promotions or giveaways

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment information (processed securely by third-party providers)

We do NOT store full credit card details.

B. Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Device information
  • Browser type
  • Cookies and tracking data
  • Pages viewed and time spent

This helps us improve the website experience.

C. Information from Third Parties

We may receive information from:

  • Payment processors (PayPal, Stripe, Apple Pay, Klarna, etc.)
  • Advertising platforms (TikTok, Meta, Google)
  • Analytics tools

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our website and services
  • Send order updates and promotional offers
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data.

We may share limited information with:

  • Shipping carriers: USPS, UPS, FedEx, DHL
  • Payment processors: PayPal, Stripe, Apple Pay
  • Analytics & marketing partners: Google Analytics, Meta Pixels, TikTok Pixel
  • Fraud prevention services

All third-party partners are required to protect your information.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Enable shopping cart functionality
  • Personalize your experience
  • Measure site traffic and marketing performance

You may disable cookies in your browser, but some features may not work properly.

6. Data Protection

We use industry-standard security measures:

  • SSL encryption
  • Secured servers
  • Fraud protection tools
  • Restricted data access

While we strive to protect your data, no method of transmission is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion of your data
  • Request correction of incorrect information
  • Opt out of marketing emails
  • Request a copy of your stored data

To submit a request, contact us at: support@darkez.com

8. Retention of Information

We keep your data only as long as necessary to:

  • Process orders
  • Resolve support issues
  • Meet legal obligations

9. Children’s Privacy

We do not knowingly collect information from anyone under 13 years old.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date.

11. Contact Us

For any questions regarding this Privacy Policy:

Email: support@darkez.com